CUSTOMER JOURNEY MAPPING

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SEE THROUGH YOUR CUSTOMERS EYES

Customer empathy ensures your organisation sees the world through the eyes of your customers and/or stakeholders.

When organisations invest in being able to stand in their customers’ shoes, they gain new insights about their most compelling value proposition and the direction that customer needs are evolving.

We partner with you to use these insights to update and enhance core business strategy, ensuring that your business is evolving in lock-step with your customers' needs and expectations. Building this foundation allows you to continually design experiences that delight your customers.

Our one day workshop takes you through a design led journey identifying your customers and stakeholders and deeply empathising to understand their needs, wants and how your business communicates with them. By the end of the day we will have developed a customer journey map for your organisation to use for future communication across your main communication channels that will resonate.

 

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